Useful Phrases for Emails
When in Rome, do as the Romans do
First of all, let us note that you should always take into account the style of writing you have in your team. So if your team usually writes in a friendly, relaxed style, it would be inappropriate to write a super-formal email.
And vice versa — if your communications are usually quite businesslike, an email starting with “Sup buddy?” would look quite strange.
Dear Sir/Madam, (very formal)
Hi Team, (if you're writing to the whole team)
Good morning <Name>,
Good afternoon <Name>,
Explaining Why You're Writing
Reconnecting with Old Customers
Referring to Previous Contact
Making a Request
Talking about Problems and Solutions
Asking for Clarifications
Call to Action
Asking Them to Contact Us
Talking about Meetings
Giving Good News
Giving Bad News
Never apologize if you’re not guilty.
If you did something wrong, acknowledge it and apologize.
Consider consulting with your manager or a team lead if you plan to use one of these phrases in your emails. They usually means we did something which impacts our relationship with the client and we need to be careful about it.